Terms and Conditions

1. Who we are

Brightgrid Homes ("we", "us") is BRIGHTGRIDHOMES LTD, a company registered in England and Wales (company number 17459756), registered office 76 Scott Road, Grays, England, RM16 4EJ. Contact: [email protected], 07447 871187.

2. Our services

We design and configure home-automation systems (Home Assistant, smart lighting, heating and security control) and integrate a home's existing solar PV, battery storage, EV charger and smart-meter equipment into that system for monitoring and control. We do not install solar panels or batteries. Where a job needs wired electrical work, it is carried out and certified by a Part P registered electrician we engage as our subcontractor; we remain responsible to you for that work as part of your job.

Home Assistant is free, open-source software and a trademark of the Open Home Foundation. Brightgrid Homes is independent and is not affiliated with, endorsed by or acting for Home Assistant or the Open Home Foundation. We are your point of contact for support and are responsible for the services we provide; the Open Home Foundation is not responsible for our work. At handover we give you all the log-in and access details for your system, so you can make changes or get support elsewhere if you choose.

3. Quotations

3.1 The ballpark shown by "Plan your home" on this website is a preliminary guide, not a quotation. A formal quotation is valid for the period stated on it (usually 7 days, because equipment prices change week to week).

3.2 The home check is free within about an hour's travel of Grays, Essex. Further away we charge for travel (currently £75, £150 or £250 depending on distance), which we tell you before you book and deduct from your order if you go ahead. A video check is free.

3.3 A quotation is not a contract; the contract is formed when both parties sign a Service and Installation Agreement, which sets out exactly what is and isn't in scope.

4. Payment

4.1 Payment terms are set out in the individual Service and Installation Agreement for each job.

4.2 We accept payment by bank transfer; any other method we offer is shown on your invoice. We are not currently VAT registered, so no VAT is charged.

5. Your right to cancel

If your contract with us is made at your home or anywhere else away from our business premises, or entirely at a distance (for example by email, phone or online signature), you have the right to cancel it within 14 days without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We give you the cancellation notice and a cancellation form with your Service and Installation Agreement. We only start work or order equipment during those 14 days if you ask us to in writing.

6. Warranties

Our configuration/workmanship is guaranteed for 12 months from completion. This is in addition to your legal rights as a consumer under the Consumer Rights Act 2015, which are not affected. Equipment we supply (hubs, sensors, smart switches) carries the manufacturer's own warranty, which we pass on to you. Any existing solar/battery/EV/electrical equipment we integrate with remains under its own original installer's warranty and certification — not ours.

7. Limitation of liability

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or for fraud. Otherwise, our liability is limited as set out in your Service and Installation Agreement, and does not extend to solar, battery, EV-charging or electrical equipment installed by others, other than the connection we make to it.

8. Data protection

We handle your personal data in line with our Privacy Policy and UK GDPR / the Data Protection Act 2018.

9. Complaints

If something goes wrong, contact [email protected] and we will aim to resolve it within 5 working days.

10. Governing law

England and Wales.